Emilie Sloan - Return Policy

At EmilieSloan.com, we take pride in our reputation for quality and will do our best to ensure your complete satisfaction with every Emilie Sloan purchase. If for any reason you are dissatisfied with your Emilie Sloan product(s), we will assist in processing a prompt refund or exchange in accordance with the following terms:

Purchased from Independent Retailers:

Emilie Sloan is unable to accept returns and exchanges for Emilie Sloan merchandise purchased at our independent retailers. If you are dissatisfied with your Emilie Sloan merchandise purchased from a retail store, please contact the store for assistance.

Purchased from EmilieSloan.com (online store):

If you purchased your Emilie Sloan product(s) from our online store, EmilieSloan.com, you may return your item(s) within 30 days of the date of purchase. Please note the following conditions for a return or exchange:

• Returned/exchanged merchandise must be accompanied by your proof of purchase
• Merchandise needs to be in unused, undamaged, and in brand new condition. All tags need to be attached and merchandise in the original packaging
• Refunds for returned items will be issued via the original payment method
• Refunds are processed within four weeks of the date you deliver your return merchandise to the return shipper. Please note that it is beyond our control when your bank/credit card issuer will post the refund to your account

Damaged or Defective Items:

If the merchandise you purchased from our online store, EmilieSloan.com, was received in a damaged condition, the item will be replaced with identical product. Similarly, if your Emilie Sloan item is in need of repair for any reason, please contact us using the information listed below.

Return Instructions:

To return merchandise, simply contact customer service at 800-864-5011 or info@emiliesloan.com for a return authorization number and shipping instructions.